Onboarding Questions

🚧
Questions and Answers
Please note that in general all questions and answers listed below are mandatory and need to be provided in the API call. If an answer cannot be provided or it is not applicable for the merchant, please state "n/a".

📘
List of Question Keys
To receive a list of question keys together with the entire text of the question the GET /questions resource should be used.
The questions can then be displayed in the partner's onboarding form/tool so that they can be answered by the merchant.
The list of questions and answers can be posted using the questionAnswerPairs parameter in some resources (e.g. newMerchant, newNestedShop).

🚧
Payment Facilitators
For Payment Facilitators, the questions to be answered will depend the specific distribution of responsibilities between the partner and PXP Financial. This will be defined as part of the setup process.

Risk Questions for Merchants

The following risk questions need to be answered (sent via the API) for the merchant resource. If no answer can be provided or it is not applicable for the merchant it can be filled out with "n/a".

Key	Question	Comment
`BusinessModelDescription`	Business model description – please provide a description of your business activity and of the expected transaction flow	Mandatory
`CurrentAquirers`	Please list your current acquirer(s)	Applicable only for merchants which are already accepting cards (Non-Startups).
`LengthOfAcquirerRelationship`	Length of time with current acquirer (Length of acquirer relationship)	Applicable only for merchants which are already accepting cards (Non-Startups).
`ReasonForNewAquirer`	Reason for leaving current acquirer / requiring additional processing	Applicable only for merchants which are already accepting cards (Non-Startups).
`TimeAcceptingCards`	How long have you been accepting cards?	Applicable only for merchants which are already accepting cards (Non-Startups).
`CardProcessingHistory`	Did you have any issues with the Schemes? If Yes please describe	Applicable only for merchants which are already accepting cards (Non-Startups).
`CustomersPhoneAddress`	Do you require customers to provide phone number and address?	Mandatory
`VerifyCustomer`	How do you verify your customers?	Mandatory
`CVVCompulsory`	Is CVV compulsory to complete the purchase?	Applicable only for merchants that do card not present business.
`Is3DSecureMandatory`	Are MasterCard SecureCode and Verified by Visa Compulsory?	Applicable only for merchants that do card not present business.
`Is3DSEnabled`	Do you have 3DS Authentication already enabled?	Applicable only for merchants that do card not present business.
`ChargebackFraudProcess`	Do you have a chargeback and fraud analysis process in place? If NO, please advise why	Mandatory
`ChargebackFraudContact`	Please provide an email of your Chargeback & Fraud responsible/department	Mandatory
`AML&CTF_Guidance`	Is your business regulated by AML Guidance?	Mandatory
`MLRO_Contact`	Please provide name, email and mobile phone number of your Appointed MLRO	Mandatory
`NoLicenseOrAuthorizationNumberProvided`	Provide explanation why no license is required.	If no license number (field `merchant.licenseOrAuthorizationNumber`) was provided in `POST /merchants`, the question has to be answered.
`RiskMeasure_RollingReserve`	Provide your suggestion for a rolling reserve as risk measure, include percentage and number of days.	Optional A Payment Facilitator should provide at least one risk measure (Rolling Reserve, Security Deposit, Delayed Settlement).
`RiskMeasure_SecurityDeposit`	Provide your suggestion for a security deposit as risk measure, include amount and currency.	Optional A Payment Facilitator should provide at least one risk measure (Rolling Reserve, Security Deposit, Delayed Settlement).
`RiskMeasure_DelayedSettlement`	Provide your suggestion for a delayed settlement as risk measure, include number of days for delay.	Optional A Payment Facilitator should provide at least one risk measure (Rolling Reserve, Security Deposit, Delayed Settlement).

Risk Questions for Shops

The following risk questions need to be answered (sent via the API) for each shop resource:

Key	Question	Comment
`ActivityDescription`	Activity Description / Nature of Business if different per Shop requested	Mandatory
`URLOwnership`	Who is the owner of the URL for the Shop?	Only relevant if the shop is Card Not Present and not only MOTO.
`SeasonalActivity`	Is your business seasonal? If yes please describe	Mandatory
`RecurringSubscriptionDescription`	If Recurring, please describe the Subscription / Membership packages: montly/ quarterly/yearly	Only relevant if the shop is Card Not Present and does recurring business.
`CancellationTimeframe`	What is your cancellation timeframe?	Mandatory
`RefundsTimeframe`	What is your refunds timeframe?	Mandatory
`CustomerAccounts`	Do you have a Member Area / provide Customer accounts?	Only relevant if the shop is Card Not Present and not only MOTO.
`WebsiteUsername`	If you have a member area on your website, please provide test login details for our Risk Team - Username	Mandatory if question `CustomerAccounts` was answered with yes and always mandatory for MCC 7995, 5967, 7273.
`WebsitePassword`	If you have a member area on your website, please provide test login details for our Risk Team - Password	Mandatory if question `CustomerAccounts` was answered with yes and always mandatory for MCC 7995, 5967, 7273.

Updated 17 days ago