Cancel Payment

Cancelling Payments via executePaymentAction API is available generally in 2 cases:

For payment methods where there is 2-step processing (e.g. card deposits, step 1: authorize, step 2: capture) it is possible to cancel/reverse/void the first (authorization) step.
The processing or funds transfer did not take place due to scoring (e.g. last state is BlockedByPaymentScoring or RefusedByPaymentScoring), connectivity (e.g. last state is ExecuteRequestSentToProviderCommunicationErrorOccured) or other technical reasons. The payment is moved to the Cancelled state.

Example executePaymentActionRequest for cancelling a payment:

<?xml version="1.0" encoding="utf-8"?>
<executePaymentActionRequest xmlns="http://www.cqrpayments.com/PaymentProcessing"
                             xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                             xmlns:xsd="http://www.w3.org/2001/XMLSchema">
  <merchantID>KalixaAcceptDEMO</merchantID>
  <shopID>KalixaAcceptDEMO</shopID>
  <paymentID>3a5eff92-3d62-4b8f-bcb1-5cd8a7f56637</paymentID>
  <actionID>1</actionID>
  <remark>Cancel payment TEST</remark>
</executePaymentActionRequest>

Example executePaymentActionResponse for cancelling a payment:

<?xml version="1.0" encoding="utf-8"?>
<executePaymentActionResponse xmlns="http://www.cqrpayments.com/PaymentProcessing"
                              xmlns:xsd="http://www.w3.org/2001/XMLSchema"
                              xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
  <statusCode>1</statusCode>
  <actionResults>
    <result xsi:type="keyStringValuePair">
      <key>lastStateDefinition</key>
      <value>113</value>
    </result>
  </actionResults>
</executePaymentActionResponse>

Updated almost 7 years ago