Card Deposit Provider Response Codes

Applicable for card payment methods via CQRUK and AIB.

PXP Financial Payment Service provides response codes for both authorised and refused credit card payments. These codes are mapped from the Scheme response and based on ISO 8583 Response Codes. They are returned in the ProviderResponseCode and ProviderResponseDescription fields as detailed here.

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Original Scheme Response Code

When it is necessary to consume the unmapped response code from the Schemes, merchants can opt to also receive the OriginalISOResponseCode field in the initiatePaymentResponse. The list of values corresponding to this field can be found further below on this page for Visa and MasterCard respectively.

Please note, this applies for Visa and MasterCard through CQRUK and AIB. For other Schemes, please contact our technical team for advice.

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MasterCard and Visa Ecosystem Integrity

Both MasterCard and Visa have introduced additional rules and guidance around how to manage different kinds of transaction declines. For both, when the requirements are not adhered to, there will be fines which are levied for non-compliant behaviour.

More information can be found here for MasterCard and Visa respectively.

ISO 8583 Response Codes

Response Code

Response Message

0

Approved or completed successfully

1

Refer to card issuer

2

Refer to card issuer's special condition

3

Invalid merchant

4

Pick-up

5

Do NOT honor (REFUSED)

6

Error

7

Pick-up card, special condition

8

HONOUR with identification

9

Request in progress

10

Approved for partial amount

11

Approved (VIP)

12

Invalid transaction

13

Invalid amount

14

Invalid card number (no such number)

15

Unable to route to IEM

16

Approved, update track 3

17

Customer cancellation

18

Customer dispute

19

Re-enter transaction

20

Invalid response

21

No action taken

22

Suspected malfunction

23

Unacceptable transaction fee

24

File update not supported by receiver

25

Unable to locate record on file

26

Duplicated file update record, old record replaced

27

File update field edit error

28

File update locked out

29

File update not successful, contact acquirer

30

Format error

31

Issuer sign-off

32

Completed partially

33

Expired card

34

Suspected fraud

35

Card acceptor contact acquirer

36

Restricted card

37

Card acceptor call acquirer security

38

Allowable PIN tries exceeded

39

No credit account

40

Request function not supported

41

Lost card

42

Universal account

43

Stolen card

44

No investment account

45

Reserved for ISO use

46

Reserved for ISO use

47

Reserved for ISO use

48

Reserved for ISO use

49

Reserved for ISO use

50

Reserved for ISO use

51

Not sufficient funds

52

No chequing account

53

No savings account

54

Expired card

55

Incorrect PIN

56

No card record

57

Transaction not permitted to cardholder

58

Transaction not permitted to terminal

59

Suspected fraud

60

Card acceptor contact acquirer

61

Exceeds withdrawal amount limit

62

Restricted card

63

Security violation

64

Original amount incorrect

65

Exceeds withdrawal frequency limit OR Soft Decline: Additional Authentication Required

66

Card acceptor call acquirer's security department

67

Card to be picked up at ATM

68

Response received too late

69

Reserved for ISO use

70

Reserved for ISO use

71

Reserved for ISO use

72

Reserved for ISO use

73

Reserved for ISO use

74

Reserved for ISO use

75

Allowable number of PIN tries exceeded

76

Card Blocked

77

Reserved from private use

78

Reserved from private use

79

Reserved from private use Lifecycle Mastercard use only

80

Network error

81

Foreign network failure

82

Time-out at IEM Policy Mastercard use only

83

Transaction failed Security Mastercard use only

84

Reserved from private use

85

Reserved from private use

86

PIN validation not possible

87

Reserved from private use

88

Cryptographic failure

89

Authentication failure

90

Cut OFF is in process

91

Issuer or switch is inoperative

92

Unable to route at AEM

93

Transaction cannot be completed. Violation of law

94

Duplicate transmission

95

Reconcile error

96

System malfunction

97

to be defined

98

to be defined

99

to be defined

100

to be defined

Visa Response Codes

CodeDescription
0Approved and completed successfully
1Refer to card issuer
2Refer to card issuer, special condition
3Invalid merchant
4Pick up card (no fraud)
5Do not honor
6Error
7Pick up card, special condition (fraud account)
10Partial approval
11Approved (V.I.P)
12Invalid transaction
13Invalid amount or currency conversion field overflow
14Invalid account number (no such number)
15No such issuer
19Re-enter transaction
21No action taken
25Unable to locate record in file
28File temporarily not available for update or inquiry
39No credit account
41Lost card, pick up (fraud account)
43Stolen card, pick up (fraud account)
46Closed account
51Not sufficient funds
52No checking account
53No savings account
54Expired card or expiration date is missing
55Incorrect PIN or PIN missing
57Transaction not permitted to cardholder
58Transaction not allowed at terminal
59Suspected fraud
61Exceeds approval amount limit
62Restricted card (card invalid in this region or country)
63Security violation (source is not correct issuer)
64Transaction does not fulfill AML requirement
65Exceeds withdrawal frequency limit
70PIN data required
74Different value than that used for PIN encryption errors
75Allowable number of PIN entry tries exceeded
76Unsolicited reversal
78“Blocked, first used”—Transaction from new cardholder, and card not properly unblocked
79Already reversed (by Switch)
80No financial impact
81Cryptographic error found in PIN
82Negative CAM, dCVV, iCVV, or CVV results
85No reason to decline a request for address verification, CVV2 verification, or a credit voucher or merchandise return
86Cannot verify PIN; for example, no PVV
91Issuer or switch inoperative and STIP not applicable or not available for this transaction; Time-out when no stand-in; POS Check Service: Destination unavailable; Credit Voucher and Merchandise Return Authorizations: V.I.P. sent the transaction to the issuer, but the issuer was unavailable.
92Financial institution or intermediate network facility cannot be found for routing (receiving institution ID is invalid)
93Transaction cannot be completed - violation of law
94Duplicate transmission
96System malfunction
1AAdditional customer authentication required
5CTransaction not supported / blocked by issuer
6PVerification data failed
9GBlocked by cardholder / contact cardholder
B1Surcharge amount not permitted on Visa cards or EBT food stamps (U.S. acquirers only)
N0Force STIP
N3Cash service not available
N4Cash request exceeds issuer or approved limit
N7Decline for CVV2 failure
N8Transaction amount exceeds preauthorized approval amount
P5Denied PIN unblock—PIN change or unblock request declined by issuer
P6Denied PIN change—requested PIN unsafe
Q1Card Authentication failed
R0Stop Payment Order
R1Stop all future payments
R2Transaction does not qualify for Visa PIN
R3Revocation of all authorizations order
Z3Unable to go online; offline-declined

MasterCard Response Codes

Value

Description

0

Approved or completed successfully

1

Refer to card issuer

3

Invalid merchant

4

Capture card

5

Do not honor

8

Honor with ID

10

Partial Approval

12

Invalid transaction

13

Invalid amount

14

Invalid card number

15

Invalid issuer

30

Format error

41

Lost card

43

Stolen card

51

Insufficient funds/over credit limit

54

Expired card

55

Invalid PIN

57

Transaction not permitted to issuer/cardholder

58

Transaction not permitted to acquirer/terminal

61

Exceeds withdrawal amount limit

62

Restricted card

63

Security violation

65

Exceeds withdrawal count limit OR Identity Check Soft-Decline of EMV 3DS Authentication (merchant should resubmit authentication with 3DSv1)

70

Contact Card Issuer

71

PIN Not Changed

75

Allowable number of PIN tries exceeded

76

Invalid/nonexistent “To Account” specified

77

Invalid/nonexistent “From Account” specified

78

Invalid/nonexistent account specified (general)

79

Life cycle (Mastercard use only)

81

Domestic Debit Transaction Not Allowed (Regional use only)

82

Policy (Mastercard use only)

83

Fraud/Security (Mastercard use only)

84

Invalid Authorization Life Cycle

85

Not declined. Valid for all zero amount transactions

86

PIN Validation not possible

87

Purchase Amount Only, No Cash Back Allowed

88

Cryptographic failure

89

Unacceptable PIN—Transaction Declined—Retry

91

Authorization System or issuer system inoperative

92

Unable to route transaction

94

Duplicate transmission detected

96

System error